Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Eurasian Journal of Business and Management

Vol.9 No.3
September 2021

 Page Number

 Article Information


Social Dialogue and Working Conditions: Evidence from Perfetti Banmettelle Nigeria Limited Agbara, Ogun State, Nigeria

Sholesi Olayinka Yusuf, Adeniyi Adeshina Olushola, and Vangeli Gamede

DOI: 10.15604/ejbm.2021.09.03.001


The increasing need for improved working conditions has made social dialogue expedient in organization. This study examined the effect of social dialogue on working conditions in the manufacturing industry. The study adopted the descriptive survey research design using Krejie and Morgan sample size determination formula, a sample size of one hundred and fifty-two (152) was derived. The copies of the questionnaire were administered with the help of some of the organization employees. One hundred and twenty-one (121) copies of the questionnaire were duly completed and thirty-one (31) were not returned. Three hypotheses were formulated and tested using inferential statistical tool. The result revealed that a significant relationship exists between negotiation, information sharing and working conditions and that they both account for 3.2% of working conditions. The study recommended that management of organizations should see social dialogue as a means of generating consensus, for improving workers’ working conditions and ultimately enhancing organizational performance.

Keywords: Information Sharing, Negotiation, Nigeria, Social Dialogue, Working Conditions, Work-Life Balance


An Exploration of the Progression Policy and its Effects on Learner Achievement in Kwazulu-Natal

Thandi Priscillia Nkosi and Rufus Olufemi Adebayo

DOI: 10.15604/ejbm.2021.09.03.002


This article examines the Progression Policy and its effects on learner achievement in the Further Education and Training Phase (Grades 10 to 12) amongst five underperforming public secondary schools in Pinetown. Since the adoption of the Progression Policy, the pass rate noticeable declined between 2014 and 2016. Thus, the Progression Policy is used in this study as an analytical framework, whilst the qualitative research design was used to gather data. The face-to-face semi-structured interviews, as well as focus group discussions with educators and principals, served as data collection methods. This study emphasized challenges attributed to the implementation of the Curriculum and Assessment Policy Statement and the Progression Policy in the Pinetown District. The study further revealed that the South African education system, from the Foundation Phase level all the way up, is plagued by serious challenges. The identified challenges include a lack of parental support, learner absenteeism, learner indiscipline, learner demotivation, resource allocation, and teacher-learner ratios. The results also revealed that the socioeconomic environment contributes to a dysfunctional condition in schools, which has a negative influence on the teaching and learning experience amongst educators and learners. Thus, the study proposes the reconfiguration of the Progression Policy alongside practicable and relatable recommendations inconsonance to study.

Keywords: Learner Achievement, Progression Policy, Promotion, Assessment Of Learners, Learner Motivation, Progressed Learner


An Impact Assessment of Covid-19 on the South African Automotive Industry

Ephrem Habtemichael Redda and Jhalukpreya Surujlal

DOI: 10.15604/ejbm.2021.09.03.003


The purpose of this article is to provide an impact assessment of Covid-19 on the South African automotive industry. The study is exploratory in nature and employs descriptive quantitative analyses. Monthly time series data (01/2000-01/2021) available from Statistics South Africa (StatsSA) were used for analysis and to achieve the objectives of the study. The results indicate that since the beginning of March 2020, all categories started to show significant contraction, and the worst negative growth was observed in April at the height of the Covid-19 pandemic regulations imposed by the government. Measured in nominal values at current prices and compared on a year-on-year (YOY) basis, the largest negative annual growth rate (contraction) was in used vehicle sales, followed by new vehicle sales, income from sales of accessories, workshop income, fuel sales, and convenient store sales. The overall YOY actual motor trade sales contracted by a massive 84%, and when seasonally adjusted, by 81%. Led by used vehicle sales, the automotive industry was able to recover rather quickly as the restrictions imposed by the government were eased from May 2020 onwards. However, the overall performance of the industry is still in a worse state when compared to the preceding year, 2019. Looking forward, the gradual increase in overall motor trade sales suggests a positive trend of growth.

Keywords: Automotive Industry, Motor Trade Sales, Covid-19 Pandemic, South Africa


Service Quality and Customer Satisfaction Experience among South African Mobile Telecommunications Consumers

Herring Shava

DOI: 10.15604/ejbm.2021.09.03.004


Mobile networks have become the most utilized pathway of communication but very little information is available on customers’ experiences with respect to service quality and satisfaction. Through a survey, data was gathered from 1451 participants to examine customers’ experiences of service quality and satisfaction. The study investigated whether service quality and customer satisfaction experiences were different in respect of the mobile network operator used by the customer. This study is cross sectional by design and quantitative in nature. A self-administered questionnaire was used to gather primary data from mobile network users. Descriptive and inferential statistics were used to analyze the data. For inferential statistics, the multivariate analysis of variance (MANOVA) was used. The results revealed that the mobile network operator used by the customer, had a significant impact on service quality and customer satisfaction levels. This study contributes academically by indicating how South African consumers perceive mobile network service providers. Furthermore, the study identifies shortcomings and areas of strengths of South African mobile network operators with regards to service quality and customer satisfaction.

Keywords: Mobile Network, Service Quality, Customer Satisfaction, MTN, Vodacom, Telkom, Cell C

Eurasian Publications
(Esra Barakli)
Aksemsettin Mah. Kocasinan Cad.
Erenoglu Is Merkezi
Fatih – Istanbul, TURKEY
Email: [email protected]
Copyright 2013-2024 © Eurasian Publications | Terms Of Use | Privacy Statement

This work is licensed under a Creative Commons Attribution 4.0 International License.