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Vol.8 No.2
June 2020

 Page Number

 Article Information

42-52

Ownership Concentration and Corporate Disclosure and Transparency: Evidence from Thailand

Pattaraporn Pongsaporamat

DOI: 10.15604/ejss.2020.08.02.001

Abstract

The objective of this study is to investigate the association between the ownership concentration and the corporate disclosure and transparency of Thai listed firms in SET100 index. Transparency and disclosure of corporate is proxy by the scores according to Corporate Governance Report of Thai Listed Companies (CGR) criteria. The characteristics of ownership concentration in this study measure by the shareholding proportion in three dimensions: the largest shareholders of firm, the shares held by the five largest shareholders of firm, and the shares held by blockholders owning 5% or more of the firms’ shares of firm. The multiple regression is employed for hypothesis testing. The results showed that the ownership concentration is negatively significantly related to the corporate disclosure and transparency which confirmed the research hypothesis. The finding is also consistent with prior research that firms with concentrated ownership structure have a tendency to lessen their corporate disclosure for various reasons. Moreover, the results indicated that larger firms have higher disclosures and transparency scores because they are closely followed by their stakeholders.

Keywords: Ownership Structure, Ownership Concentration, Disclosure, Thailand

53-69

Evaluation and Empirical Study on the Information Service Quality of TikTok Government Accounts

Ping Chen and Xiaojuan Zhang

DOI: 10.15604/ejss.2020.08.02.002

Abstract

Effective evaluation on the information service quality of TikTok government accounts, an emerging channel and means employed by China’s government to provide public service, will be helpful to provide reference for the service improvement. Based on the SERVQUAL model and scale, and the gaps model of service quality, the authors established an evaluation indicator system for the TikTok government account information service quality from the public perspective, and also empirically verified its primary indicators through a case study of local TikTok government accounts.  The findings showed that the SERVQUAL model and scale are also applicable to the study of the information service quality of TikTok government accounts after some modification, and that the user-perceived service quality of the local TikTok government accounts has not yet met their expectations. Further research will place an emphasis on an empirical study of the national wide top-ranked case(s) for comparative analysis and benchmark setting purpose.  

Keywords: TikTok Government Accounts, E-Government Service Quality, Evaluation Indicator, Factor Analysis

70-74

Medium-Term Prospects for Russian Cooperation with European Countries in the Natural Gas Market

Larisa Shakhovskaya and Victoria Timonina

DOI: 10.15604/ejss.2020.08.02.003

Abstract

The purpose of the article is to study the prospects of cooperation in the world energy market and assess the role of Russia in the market. The situation in the world energy gas market is constantly changing. This is due to the divergence in the results of the analysis of the resource base, the assessment of the potential for production, the cost of energy resources, as well as different views on the competitiveness of gas in world markets. Thus, the US, instead of plans to increase gas imports, is becoming its exporter, which fundamentally changes the balance of forces not only in the Atlantic basin market, but also in all world trade. Europe is changing its priorities for gas cooperation, as well as its focus on supporting expensive options for decarbonizing energy systems. Russia continues to expand its participation in the global liquefied natural gas market through the introduction of gas projects and new agreements. Thus, the modern world economy, at the stage of its globalization, when competition is replaced by sanctions policies, is minimizing the ever-increasing transaction costs forces countries to change their areas of cooperation in such a way as not just to minimize these costs, but to do so by gaining additional benefits.

Keywords: Russia, Prospects, Turkish Stream, Nord Stream 2, Agreements, Development

75-84

Impact of Service Quality and Brand Image on Brand Loyalty: The Mediating Role of Customer Satisfaction

Arman and Sayyed Adnan Shabbir

DOI: 10.15604/ejss.2020.08.02.004

Abstract

The aim of this study is to scrutinize the influence of brand image and service quality on brand loyalty while customer satisfaction plays the role of mediator. The contribution of our study is that the customer satisfaction increases with improvement in service quality and brand image, which strengthens the bond between customer and brand. As a result, brand loyalty increases. The basic source of data collection had been grasped from 250 famous brand of motorcycle users through survey. Brand of motorcycle was selected on the basis of company’s wealth. The response rate was 52 percent. The output from the survey had shown a positive relationship between brand image and customer satisfaction and optimistic relation between service quality and customer satisfaction, which proves that good brand image and service quality escalates customer satisfaction. The connection among customer satisfaction and brand loyalty was also very effective, which evinces, as the customer satisfaction increases, so does the brand loyalty. The resultant output also shows that customer satisfaction is paying a arbitrate role among brand image and brand loyalty and service quality and brand loyalty. Moreover, future researchers can use a large sample and can apply on any other industry along the introduction of moderator in the model.

Keywords: Brand Image, Service Quality, Customer Satisfaction, Brand Loyalty

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