Turkey’s Bolstering Economic and Political Relations with Bosnia and Herzegovina
Farrukh Nawaz Kayani
Historically, the relations of Turkey with Bosnia and Herzegovina have remained very cordial, and friendly. The foreign policy of Turkey under President Erdogan has taken a new fresh route as the country has progressively asserted its influence in the Balkan region by benefiting from the common historical and cultural relations. Investing in infrastructure developments and educational sectors of the Balkan region under cultural diplomacy has helped Turkey to build its soft image. Turkish companies are actively investing in the various sectors and the industries of Bosnia and Herzegovina, including telecommunication, energy, transportation, health, tourism, construction, and banking, etc. Common history, geographic proximity, and Turkey’s expanding economic importance, all these factors have resulted in boosting the Turkish investment in Bosnia and Herzegovina. Turkey is also trying to promote regional trade cooperation besides the bilateral trade agreements like the establishment of a trilateral economic discussion mechanism between Turkey, Bosnia-Herzegovina, and Serbia. This article has explained the historic and contemporary economic and political relations of Turkey with Bosnia and Herzegovina. The article also suggested that Turkey needs to employ a more transparent and effective policy towards Bosnia & Herzegovina by addressing some reservations of Bosnian people like the provision of more jobs in the infrastructural development projects. At the same time, Bosnian foreign policy towards Turkey also needs to take a stand for its own objectives, aspirations, and long-term goals.
Keywords: Turkey, Bosnia, Economic Integration, Foreign Policy, Bilateral Trade
Enhancing Customer Satisfaction through Social Media
Ra’ad Mamduh Khaleel Khashman
The purpose of this research is to determine the impact of utilizing social media to increase customer satisfaction. To address the study’s questions and evaluate hypotheses, a quantitative technique was adopted to answer questions and to test hypotheses. About 500 questionnaires were distributed using the Simple Random Sample technique to achieve the research purposes in Jordan using Vitas Company as case study. 392 questionnaires were valid for analysis, based on the Statistical Package for Social Sciences (SPSS. V.25) and (AMOS) software. The findings of the research revealed that there is a significantly positive impact of social media usage on customer satisfaction. The research results confirmed the importance of using multichannel of social media to enhance customer satisfaction and increase their loyalty and recommended managers concentrate and maintain the use of social media for providing unique services and responding to customers’ inquiries in a timely manner. Additionally, the research showed the need to expand the usage of Twitter and Instagram for marketing purposes, and seeking services that exceed customer expectations and recruiting and properly training qualified staff in the social media department. Finally, companies should pay attention to customers’ opinions through comments on posts and social media chat messages, because it has a positive role in improving the customer feedback process.
Keywords: Social Media, Customer Satisfaction, Technology
The Differences in Subjective Quality of Life among the Divorced/Separated in Abu Dhabi
Muna Albahar, Masood Badri, Mugheer Alkhaili, Hamad Aldhaheri, Guang Yang, and Asma Alrashdi
This study attempts to understand various aspects of the quality of life (QoL) of the divorced and the separated in Abu Dhabi. A descriptive analysis approach was adopted to explore the differences in some selected QoL indicators, including health perceptions, depressive feelings, social connection, happiness, and life satisfaction between and among various demographical categories of the divorced and the separated. This research drew data from the second cycle of the Quality-of-Life survey in Abu Dhabi conducted in 2019-2020, in which a total of 3,192 divorced or separated individuals participated. The analysis followed mainly a descriptive approach, presenting the means of each well-being variable by various respondent categories. The analysis of variance (ANOVA) was also used to examine the degree of differences. The results show that the divorced/separated generally exhibit a significantly low level of QoL attributes. Moreover, the divorced/separated show significant differences in those selected QoL indicators when gender, age, nationality, income, residence, and education are factored in. Most of the lowest QoL scores were reported by females, lower-income groups, younger age groups, residents of the Al Ain region, low education groups, and non-Emiratis. Policy implications and future research directions are recommended.
Keywords: Divorced, Separated, Quality of Life, Happiness, Life Satisfaction, Abu Dhabi
Heterogeneous Trajectories of Depressive Symptoms among Men in South Africa: Evidence from Latent Growth Mixture Modeling
Muchemwa Marifa and Odimegwu Clifford
The study examines the heterogeneous trajectories of depressive symptoms among men experiencing family changes and paying child maintenance in South Africa. A longitudinal study using the National Income Dynamics Study (NIDS) waves 1 to 5 (2008-2017) was conducted. The Latent Growth Curve Model (LGCM) was used to estimate the trajectory of growth or change in depressive symptoms among men aged 18 years and older in South Africa resulting in a sample of 9,102 men. Two classes of depressive symptoms among men were identified and categorized into the low and high symptom groups. The depressive symptom trajectory for men who experienced a family change was higher than that of men who did not experience a family change for both classes of the depressive symptoms. Men who did not pay child maintenance had higher trajectories of depressive symptoms compared to the men who paid child maintenance for both the low symptom and the high symptom groups. There is a need for specific intervention strategies directed towards the specific classes of depressive symptoms in men. Men should be counseled on the benefits of financially supporting their children without being compelled to do so by law.
Keywords: Depression, Trajectories, Symptoms, Fathers, Mental Health, Family Transition, Child Maintenance
Aksemsettin Mah. Kocasinan Cad.
Erenoglu Is Merkezi
Fatih – Istanbul, TURKEY
Email: [email protected]
This work is licensed under a Creative Commons Attribution 4.0 International License.